Thanks for shopping with Russell's! Our goal is to make sure you get the right fit the first time, but if an item isn’t quite right, we're here to assist you in exchanging or returning your item.
Our process is EASY and takes less than 5 minutes! Simply locate your order below and complete 4 easy steps.
Exchanges:
Russell's offers a ONE time FREE exchange when you return an item within 60 days of receipt.
Returns:
Customer's are responsible for a $10 restocking fee unless otherwise stated.
Original shipping fees are non-refundable
Other Terms & Conditions:
Returned merchandise may not show any sign of wear. Tags and packaging must be intact. Try on boots on a carpeted surface only. Hard surfaces will scuff the sole and heel of the boots.
Items must be returned within 60 days of receipt.
A restocking fee of $10 will be deducted from your refund. For defective items or returns due to our mistake, this fee will be waived.
Original shipping and handling charges are non-refundable.
Merchandise must be returned in its original packaging (e.g. boot box) and placed in a shipping box or bag. Please do not apply tape or a shipping label directly on the boot box.
If you return your web order to a local Russell’s location, bring your original receipt. We will provide a refund, exchange or store credit and waive the $10 restocking fee.
All "Online Only" items can not be returned to one of our store locations. These items are shipped direct from vendor and must be returned to the vendor by mail for processing.
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